1. Eligibility for Returns
We accept returns only in cases where the product is defective or damaged at the time of delivery. Unfortunately, we do not accept returns or exchanges for any other reasons, including but not limited to change of mind, incorrect selection, or surplus material.
2. Reporting a Defect
Customers must report any defective or damaged product within 48 hours of delivery. To initiate a return request, please contact us on
Mobile No.: +919008400701
Email: sales@jayswalgroup.com
The following details should be provided:
– Order details
– Description of the issue
– Supporting images or videos clearly showing the defect
3. Inspection & Approval
Once the issue is reported, our team will review the complaint. If required, we may arrange for an inspection. Returns will be approved only if the defect is verified by our team.
4. Return Process
Upon approval, we will guide you through the return process. The product must be returned in its original condition, packaging, and with all accompanying materials.
5. Resolution
After successful inspection of the returned product, we will offer one of the following at our discretion:
- Replacement of the defective product, or
- Refund of the product value
6. Non-Returnable Conditions
We do not accept returns or exchanges in the following cases:
- Products that are not defective
- Products that have been used, altered, or damaged after delivery
- Custom-made or cut-to-size materials
- Delayed reporting beyond the specified timeframe
For any assistance, please feel free to contact our support team.
Jayswal Agencies
Bangalore