Frequently Asked Questions (FAQs)
1. What products can I purchase from Jayswal Agencies?
We offer a wide range of acoustic and interior materials including Acoustic Panels, Soundproof Boards, Partition Systems, False Ceiling Materials, and related accessories. These products are suitable for residential, commercial, and industrial applications.
2. Do you provide delivery across India?
Yes, we supply materials across India through third-party logistics and transport providers.
3. Are shipping charges included in the product price?
No, shipping or freight charges are not included in the product price. These charges are calculated separately based on location, quantity, and transport mode.
4. How can I know the shipping cost before placing an order?
You can contact our team using the provided contact details before placing your order to get an estimated freight cost.
5. What happens after I place an order regarding shipping?
Once your order is placed, our executive will contact you and inform you about the applicable shipping charges, which must be paid separately before dispatch.
6. Can I arrange my own transport or pickup?
Yes, you may either pick up the material directly from our facility or arrange your own transport at your own cost and responsibility.
7. Do you provide installation services?
Yes, installation services are available in Bangalore and nearby areas. For other locations, we provide material supply and guidance only.
8. Can I get assistance in selecting the right product?
Yes, our team can guide you based on your requirements. However, final product selection is the customer’s responsibility.
9. Do you offer customization in products?
Certain products can be customized depending on feasibility, order quantity, and specifications. Please contact us for details.
10. What is your return policy?
We accept returns only if the product is received in a damaged or defective condition during delivery. No other returns are accepted.
11. Do you offer refunds?
Refunds are only considered in cases of valid damage or defects, subject to verification. No refunds are provided for any other reason.
12. Do you provide product exchanges?
No, we do not offer exchanges under any circumstances.
13. How do I report a damaged or defective product?
You must report the issue immediately upon delivery of goods with clear photo or video evidence. Claims made after this period may not be considered.
14. Can I cancel my order after placing it?
Orders can only be cancelled before dispatch. Once dispatched, cancellation is not allowed.
15. How will I know if my order has been dispatched?
Our team will notify you via phone or email once your order has been processed and dispatched.
16. Will I receive tracking details for my shipment?
Yes, tracking details will be shared wherever applicable. In some cases, manual updates may be provided.
17. Is there any warranty on your products?
Product performance depends on usage, installation, and site conditions. Any applicable warranty will be communicated separately, if available.
18. Can I return products if I ordered the wrong item?
No, returns are not accepted for incorrect product selection. Customers are advised to confirm all details before placing an order.
19. Do acoustic panels completely soundproof a room?
No, acoustic panels primarily help in sound absorption and reducing echo. Complete soundproofing requires specialized systems and proper installation.
20. Is Jayswal Agencies responsible for installation or performance issues?
We provide guidance and quality materials; however, we are not responsible for performance issues arising due to improper installation, site conditions, or external factors beyond our control.